Job responsibilities:
Assist to perform the best practice of customer service to internal and external customers and distribute process of improvement
Supervise team members while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well
Manage, response, and receive customer orders via email, telephone, online, and assuring timely order processing
Assist customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and prepare quotation
Prepare reports of customer service team, and serve as the customer service supervisor when their superior is not around
Qualifications:
Bachelor’s degree in business administration, management, finance, or related field preferred
Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
Effective verbal and written communication skills in English
Ability to be highly organized with an attention to detail
Ability to multi-task and meet deadlines with self-motivation and proactivity
SAP and related ERP is preferred.