Customer Service and Sales Support

Position: Customer Service and Sales Support

Salary: 30,000 - 50,000 THB/month

Working Days: Mon - Fri, 08:00 - 17:00 (Office-based)

Location: Wattana, Thailand, near BTS and MRT

Job Responsibilities:

1. Customer Communication & Coordination 

   1. Act as the main contact point between customers, factories, sales teams, and suppliers 

   2. Handle customer inquiries regarding products, pricing, lead time, and order status 

       

2. Order Management 

   1. Receive and review Purchase Orders (PO) for part number, specification, price, and quantity accuracy 

   2. Create and manage Sales Orders in ERP systems (e.g. SAP, Oracle) 

   3. Monitor order status from order entry to shipment 

3. Delivery & Schedule Control 

   1. Coordinate with Planning and Production teams to ensure on-time delivery 
      Inform customers of any changes such as delays, pull-in, or push-out requests 

   2. Coordinate logistics and shipping documents (Invoice, Packing List, etc.)

       

4. Pricing & Documentation 

   1. Support customer-required documents such as survey and compliance documents 

5. Sales Support 

   1. Support Sales teams in forecast management, volume tracking, and new project follow-up 

   2. Coordinate prototype, sample, trial, and mass production activities 

   3. Support customer relationship management and long-term cooperation 

6. Internal Communication & Reporting 

   1. Prepare reports such as AR, backlog, and delivery status 

   2. Ensure smooth cross-functional communication (Sales, Factory, Logistics) 

7. Payment Handling/AR 

   1. Check the payments detail with customers once a time

   2. Check debits note/ credit note within 3 days after communication  

   3. No overdue issue  

Requriment: