After-Sales Service Specialist

Responsibilities:
-    Assist customers with placing equipment and after-sales spare parts orders by providing accurate information on product features, pricing, availability, shipping schedules, and special promotions.
-    Receive and process customer orders via email, telephone, and online platforms, ensuring timely and accurate order handling.
-    Monitor order progress and implement necessary revisions to ensure shipments align with product specifications and scheduled delivery dates.
-    Respond to and manage customer inquiries promptly and professionally.
-    Prepare and review export documentation, including commercial invoices, packing lists, NAFTA certificates, SLI forms, banking documents, sight drafts, and letters of credit (L/C).
-    Generate quotations for customers.
-    Provide inside sales support to enhance customer experience and sales efficiency.
-    Contribute to the development of best practices and continuous process improvement.
-    Perform other related duties as assigned.
Qualifications:
-    Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
-    At least 3 years of experience in customer support and order management.
-    Hands-on experience with SAP and Zendesk systems.
-    Proficient in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel.
-    Strong verbal and written communication skills in English.
-    Ability to manage multiple tasks, meet deadlines, and work proactively with a high level of self-motivation.