Key Responsibilities
Operational Management: Oversee daily operations across all departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring high standards of service and efficiency.
Staff Management: Recruit, train, and supervise hotel staff, fostering a positive work environment and ensuring that all employees deliver exceptional customer service
Financial Oversight: Manage budgets, revenue forecasts, and expenses to maintain financial health and profitability. This includes setting and achieving sales and profit targets.
Guest Relations: Address guest complaints and queries, ensuring a positive experience and encouraging repeat business. This includes personally welcoming VIP guests and anticipating their needs.
Compliance and Safety: Ensure compliance with health and safety regulations, licensing laws, and company policies.
Marketing and Promotion: Develop and implement marketing strategies to enhance the hotel's visibility and attract guests.