Customer Success (SAAS)

We are seeking a proactive and strategic Customer Success Manager to join our team and support enterprise-level clients. In this role, you will act as a trusted advisor, helping customers maximize the value of our platform by guiding them through onboarding, adoption, and long-term engagement. Your focus will be on driving customer satisfaction, retention, and growth through meaningful relationships and data-driven insights.

Key Responsibilities:

• Build and nurture long-term partnerships with enterprise clients, ensuring alignment with their business goals.
• Lead customers through the full lifecycle from onboarding to renewal ensuring a smooth and value-driven experience.
• Monitor customer engagement and usage trends to identify risks and opportunities, taking proactive steps to address them.
• Collaborate cross-functionally with sales, product, and marketing teams to deliver a seamless customer experience.
• Identify and support opportunities for account growth, including upselling and cross-selling, in coordination with the sales team.
• Provide strategic recommendations and best practices to help clients optimize their use of the platform.
• Maintain a pulse on customer health metrics and take action to improve satisfaction and retention.

Qualifications:

• 5+ years in a client-facing role such as Customer Success, Account Management, or Enterprise Sales.
• Strong grasp of customer success methodologies and lifecycle management.
• Analytical mindset with the ability to interpret data and translate insights into action.
• Excellent interpersonal and communication skills, with a talent for building trust and rapport.
• Hands-on experience with CRM platforms and customer success tools.
• Background in SaaS or startup environments, particularly in managing mid-to-large enterprise accounts.
• Creative problem-solver with a customer-first attitude and a drive to deliver results.