Customer Service Manager/Senior Manager (JLPT N1 or equivalent)
Job Duties & Responsibilities:
Handle inquiries related to credit card services (in person or by phone), including card loss, transaction issues, overseas cash advances, and insurance matters.
Requires communication in Japanese with headquarters.Provide customer service and reception for cardholders (primarily Japanese) at the lounge, both in person and by phone.
Assist with travel arrangements, restaurant, spa/massage, and tour recommendations and reservations. Offer English support for members from China, Taiwan, and Korea.
Plan and negotiate member benefits. Work with partner merchants, finalize agreements, and prepare promotional materials in Japanese.
Create benefit booklets. Select participating merchants and negotiate benefit details.
Contribute articles and update content for a travel website.
Visit merchants, gather information, and produce Japanese-language blog posts including interviews and photography.Summarize and analyze monthly lounge usage and sales data, and report findings to the manager.
Qualifications:
- Bachelor’s degree or higher
- Japanese Language Proficiency Test (JLPT N1 preferred (reading and writing required; N2 acceptable with equivalent skills)
- Business-level English proficiency
- Preferably experienced studying or working in Japan
- Background in customer service or marketing is an advantage
- Team-oriented and cooperative
- Strong negotiation ability with local partner merchants
- Highly organized, detail-focused, and attentive
Position Level: Manager or Senior Manager depends on experience.
Working hours: Monday – Friday 9:30 – 18:00
Salary Range: 55,000-72,000 (Basic Salary only)
Allowances :
1.) Fixed Transportation allowance
2.) Fixed Telephone allowance
3.) JLPT N1 allowance
4.) TOEIC>850 score allowance
5.) Perfect attendance allowance
Welfare :
- Overtime payment
- Social Security Fund
- Provident Fund
- Group insurance (IPD/OPD/Dental)
- Annual Health Check up every year.
Annual Leave
- Business Trip Allowance
- Etc.