Our client is a multinational food manufacturing.
They are urgently looking for a Customer Service Assistant Manager who will be responsible for managing customer relationships, ensuring smooth order processing and supporting demand planning across international markets. This role requires strong coordination skills, attention to detail and the ability to work closely with both internal teams and external partners to deliver excellent service.
Key Responsibilities
Act as the main point of contact for assigned markets, handling inquiries and resolving issues related to products, shipments and orders.
Provide timely and cost-effective solutions to customer concerns.
Lead regular meetings with market teams to review order status and address service-related issues.
Ensure customer satisfaction by maintaining clear communication and proactive follow-ups.
Create and manage sales orders in SAP, ensuring accuracy and completeness.
Monitor order progress from creation to shipment, coordinating with factories and supply chain teams.
Track delays or shortfalls and identify root causes to prevent recurrence.
Update pricing and shipment details in SAP as needed.
Support demand forecasting activities for all markets.
Adjust demand volumes based on actual shipments and product allocations.
Maintain accurate forecasts in Blue Yonder and communicate updates to market teams.
Work closely with Operations, Finance, Supply Chain and QA teams to ensure smooth order fulfillment.
Participate in weekly planning meetings and coordinate with factories to meet delivery timelines.
Support continuous improvement initiatives to enhance customer service and operational efficiency.
Ensure compliance with safety and security policies within the department.
Qualifications
Bachelor’s degree in Business Administration or related field.
More than 7 years of experience in customer service or related roles.
Proven ability to manage customer relationships and lead service-related initiatives.
Excellent communication and interpersonal skills.
Strong planning, coordination, and problem-solving abilities
Detail-oriented, organized and customer-focused.
Able to work under pressure and adapt to changing business needs.
Strong command of English (spoken and written).
Experience with SAP and Blue Yonder is a plus.
Interested applicants, please click APPLY NOW. Due to the high number of applicants, we regret to inform that only shortlisted candidates will be contacted. Thank you for your understanding.
#LI-JACTH