Our client is top worldwide supplier of consulting, financial advising, risk advising, audit and assurance, tax and associated service.
Location: Bangkok
Responsibilities
Examine and resolve technical problems with SAP FICO modules and customer-specific solutions in SAP S/4HANA.
Address and resolve tickets pertaining to SAP FICO modules and customer-specific solutions by offering second- and third-line support.
Perform a thorough problem analysis to identify the underlying causes of problems and configure SAP systems to create workable solutions.
Work together with other IT teams and first-level support to guarantee prompt issue resolution.
Build trusting relationships with clients by quickly and skillfully handling support-related issues.
Analyze and document ticket trends in the assigned area on a regular basis to find reoccurring problems and possible fixes.
Oversee and carry out small projects and system modifications that are customized to satisfy certain client demands.
Qualifications:
Bachelor’s degree in information technology, business administration or related fields
Strong English communication skills (both speaking and writing).
Good knowledge of SAP's Financial Accounting (FI) and Controlling (CO) modules,
Excellent knowledge of the SAP S/4HANA Cloud 2SL environment, including SAP Cloud ALM, IAS, and Central Business Configuration.
General understanding of how third-party systems are integrated with the SAP FI module.
Strong analytical abilities to identify problems and create workable answers for challenging circumstances.
Capacity to sustain and improve client connections by efficient assistance and communication.
Well knowledge of ticket management systems to effectively monitor and handle support inquiries.