Key Responsibilities
Revenue Management & Strategy
- Develop and execute revenue strategies to maximize RevPAR, ADR, and occupancy across all market segments.
- Analyze market trends, competitor pricing, demand patterns, and booking pace to adjust pricing strategies proactively.
- Manage room inventory, rate parity, and distribution across OTAs, brand website, and direct channels.
- Prepare weekly, monthly, and quarterly revenue forecasts and performance reports.
- Lead regular revenue meetings and advise management on strategic commercial decisions.
Reservations & Distribution
- Oversee the reservations team to ensure accurate bookings, excellent customer service, and efficient workflow.
- Ensure reservation processes align with hotel standards and deliver a seamless guest booking experience.
- Maintain and optimize PMS, CRS, and channel manager configurations.
- Monitor OTA performance, content accuracy, promotions, and availability.
Reporting & Analysis
- Review daily pickup reports, pace reports, market intelligence, and forecast accuracy.
- Identify risks and opportunities, making timely recommendations to management.
Qualifications
Education & Experience
- Bachelor’s degree in Finance, Business management, Economics, or a related field.
- Minimum 5-7 years of experience in revenue management or reservations within the hotel industry; boutique or lifestyle hotel experience is a plus.
- Strong understanding of revenue management principles, distribution channels, and hotel analytics.
- Strategic thinker with strong analytical and problem‑solving abilities.
- Ability to work under pressure, manage multiple priorities, and make decisions based on real-time data.
- Excellent communication and interpersonal skills; able to collaborate effectively with cross‑functional teams.
- High attention to detail with strong organizational skills.
- Proficiency in revenue management systems, channel managers, PMS, CRS, and OTA extranets.
- Comfortable with dynamic environments and able to adapt quickly to changing market conditions.