Job Title: CS Operation and Training Manager
Salary: 100,000 – 200,000 THB
Location: Phakranong
CS Operation and Training Manager is responsible for overseeing daily operation of CS team and to delivering a comprehensive quality training program aimed at driving customer satisfaction, improving process adherence, and enhancing the overall quality of service delivery.
Key Responsibilities:
- Overseeing daily operations, ensuring smooth workflows and efficient processes.
- Managing a team of supervisors and/or agents, providing guidance, coaching, and performance feedback.
- Identifying and implementing process improvements to enhance operational efficiency and effectiveness.
- Create and deliver training programs of CS team focused on quality assurance and quality control.
- Facilitate workshops and individual training sessions to educate employees on QA techniques and tools.
- Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
Qualifications:
- Bachelor's degree in a related field
- Proven experience in quality assurance and training, preferably in a BPO environment
- Experience in leading the team and work collaboratively with the CS/QA team and other departments
- Efficiently manage time to balance multiple training sessions and administrative tasks
- Good Command of English and Thai
Interested candidate, please send your resume in English (Word format only) along with your recent photo and expected salary to us.
JAC Personnel Recruitment Ltd
10F Emporium Tower 622 Sukhumvit Soi 24 Klongton, Klongtoey, Bangkok 10110
Contact : K. Napaphach
Office Number: 066-097-2958
Time: 9.00 am - 6.00 pm
Website : https://www.jac-recruitment.co.th
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