Our client a payment solution businesses is now seeking for a Technical Support Manager, who can manage and support technical support to their customer.
- Act as 1st tier technical manager to provide internal and external support for systems and services.
- Support integration of various API’s and provide technical help for Client customers.
- Act as primary communication point to specific key accounts of Client.
- Monitor system performance and SLA.
- Prepare technical documentation and manuals.
- Communicate and plan service maintenance and other downtime periods with product owners and Client customers.
- Report to department head weekly about issues and incidents and other related matters.
- Bachelor’s degree in Computer Science/ IT or any related field
- At least 2 years of experience in technical merchant and application support for payment gateway/ bank/ financial institute with a minimum total.
- Experience in technical support of 5 years.
- Age not over 40 years old
- Strong customer relations skills
- Strong technical troubleshooting abilities
- Very good English communication skills
To apply for this job, click on the apply button or contact the consultant above directly.
(*Only shortlisted candidate will be contacted.)