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Technical Support Manager

Job Title: Technical Support Manager
Contract Type: Permanent
Location: Huai Khwang
Industry:
Salary: Negotiable
Reference: TH_MNC_000206
Contact Name: K.Srisuri (Su)
Contact Email: Srisuri.Tangwai@jac-recruitment.com
Job Published: January 11, 2019 15:59

Job Description

Our client a payment solution businesses is now seeking for a Technical Support Manager, who can manage and support technical support to their customer.

Responsibilities:

  • Act as 1st tier technical manager to provide internal and external support for systems and services.
  • Support integration of various API’s and provide technical help for Client customers.
  • Act as primary communication point to specific key accounts of Client.
  • Monitor system performance and SLA.
  • Prepare technical documentation and manuals.
  • Communicate and plan service maintenance and other downtime periods with product owners and Client customers.
  • Report to department head weekly about issues and incidents and other related matters.

Qualification

  • Bachelor’s degree in Computer Science/ IT or any related field
  • At least 2 years of experience in technical merchant and application support for payment gateway/ bank/ financial institute with a minimum total.
  • Experience in technical support of 5 years.
  • Age not over 40 years old
  • Strong customer relations skills
  • Strong technical troubleshooting abilities
  • Very good English communication skills

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)