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Support Analyst (MNC)

Job Title: Support Analyst (MNC)
Contract Type: Permanent
Location: Pathum Wan
Industry:
Salary: Negotiable
Reference: MNC-EQ-40250
Contact Name: K.Srisuri (Su)
Contact Email: Srisuri.Tangwai@jac-recruitment.com
Job Published: May 03, 2018 14:44

Job Description

Our client an automotive businesses company is now seeking for an Application Support (Support Analyst) who can provide and support solution for their customer.

 

 

Responsibilities:

  • To provides 1st and 2nd level support to Customers by performing investigation and providing resolution on issues reported by Customers. 
  • Using the Call Logging system, System Analyst shall manage all calls under his/her responsibility to ensure the call is regularly updated and progressed correctly from the time the call is created until call closure.
  • To ensure calls are accurately investigated by liasing with first level support (Customer) and using tools such as customer product Knowledge Base and Issue Management System (Daisy).
  • To manage, prioritize and progress calls under their own initiative in accordance with the International Support Standards and Practices. 
  • To project a professional image at all times and to build up and develop good relationships with Customers and other company departments.
  • To continually and proactively acquire and retain knowledge of the customer’s Autoline product suite
  • Required to work on Saturday at least 2 – 3 times per month with special allowance provided.

 

Qualification

  • Equivalent to a Bachelor’s degree in Business or Information Technology
  • At least 2 - 5 years working experience of experience in customer support in ERP software
  • Exposure to general IT knowledge and technologies and also ERP software/system
  • Preferable with some programming experiences, such as VB, VC++, Java etc.
  • Familiarity with computer operation systems such as LINUX/UNIX, Windows XP with hands on experience running or developing application on LINUX/UNIX will have an advantage.
  • Be customer oriented
  • Independent and a team player
  • Possess good problem solving and decision making skill.
  • Good attitude and behavior.
  • Be self-motivated and able to exercise own initiative.
  • Good listening and communication skills in Thai and English
  • Have an experience working in Automotive Dealer Business will be advantage 

 

Benefits:

  • Medical Allowance 
  • Social Insurance 
  • Staff Party 
  • Annual Trip 
  • General Annual Leave 6-14 Days (Depend on Service years)
  • Special payment for work on Saturday.

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)