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Senior Technical Support Engineer

Job title: Senior Technical Support Engineer
Contract type: Permanent
Location: BANGKOK
Reference: TH_MNC_006135[622]
Contact details: Thitiya Ratanatraiphop (Nook)
Contact email: thitiya.r@jac-recruitment.com
Contact-phone: 02-261-8710
Job published: 9 months ago

Position:  Senior Technical Support Engineer

Salary:     THB 60,000 – 80,000

Location: Bangkok


  • Work independently on different phase of engineering projects from system design, software programming to project execution and final site validation
  • Deliver consulting projects by adapting and applying international and local machinery safety standards, conducting onsite assessment and validation, preparing detailed reports in English
  • Oversee and ensure technical support assistance to customers
  • Respond in a timely manner to all customer enquiries related to products and services
  • Research, diagnose, troubleshoot and prepare solutions to resolve all technical issues related to products and services
  • Follow up with customers in a timely manner to ensure all issues are addressed to satisfaction after resolution or after troubleshooting
  • Provide product and safety training to customers when required
  • Provide technical support to the company events, roadshows and exhibitions
  • Lead the technical topics on seminars, presentations and roadshows when required.


  • Bachelor’s Degree in a Technical discipline
  • 5+ years working experience with automation and safety products, safety assessments and automation and safety solutions
  • Demonstrated understanding of discrete manufacturing processes, automation design and integration
  • Strong understanding of machinery safety in manufacturing environment
  • Possess a solid understanding of architectural, mechanical and electrical drawings
  • Familiar with Allen Bradley, Siemens and or other PLC and HMI programming
  • Excellent verbal and written communication skills – English
  • Technical knowledge in machinery safety standards (e.g. ISO 12100, 13849, 62061) is an advantage
  • Technical knowledge in process safety (e.g. HAZOP, ATEX, HAC) is an advantage
  • Travelling is required