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CUSTOMER SERVICE MANAGER (MNC)

Job Title: CUSTOMER SERVICE MANAGER (MNC)
Contract Type: Permanent
Location: Bangkok
Specialisation:
Industry: Automotive, Electronics & Machinery
Salary: THB 80,000 - 120,000
Ref: MNC-EQ-40188
Contact Details: K.Thitiya (Nook)
Contact Email: Thitiya.R@jac-recruitment.com
Contact Phone: 02-261-8710
Published: about 1 month ago

Our client is the world’s leading supplier of tools, tooling solutions and know-how to the metalworking industry, which includes the world's major automotive, aerospace and energy industries.

 

Responsibilities:

  • Lead and manage the Customer Services department and people related administration in line with local laws and company guidelines
  • Develop customer service activities, focusing on increased automation, increased customer satisfaction and improved operational efficiency.
  • Responsible for managing front line Enquiry to Delivery activities for standard, export and special products including; enquiries, orders, returns, test tooling, recycling, services, A/R queries, credits / debits, price changes, customer complaint registration.
  • Up selling of new products after sales/marketing campaign and pro-active customer demand planning with larger accounts etc.
  • Ensure the efficient use of standard IT and global platforms for quotations, orders, quality and services which includes EBP, CRM, TIBP, B2B, mobility etc.

Qualifications:

  • Thai nationality
  • Bachelor degree or relevant qualifications in Business Administration or Engineering
  • Have at least two years’ experience of managing Customer Services / Operations within a customer facing environment at a Sales Unit
  • Ability to work in all markets
  • Able to travel
  • Have a strong understanding of our business, products, system platforms, reporting and KPI’s
  • Good knowledge and understanding of ISO 9001, ISO14001
  • Have strong interpersonal skills, people management skills and the ability to create strong working relationships with internal and external staff
  • Have a strong track record in change management and continuous improvement
  • Good knowledge in Microsoft Office programs like Word, Excel, Notes and PowerPoint

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)