Position: Customer Support Engineer (based in Prachinburi)
Location: Prachinburi
Salary 40,000 - 50,000 THB
Product: PCB & Software solution
Responsibilities:
• Field service activities are associated with troubleshooting, diagnostic and repairing
highly complex equipment at customer facilities.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Build strong customer relationships, establish technical credibility and penetrate at
all levels of the customer’s technical organization.
• Collaborate with engineering and manufacturing teams to improve system design
and performance.
• Prepare field service reports on customer support activity and provides
documentation to other supporting functions on re-occurring problems.
• Document service and installation actions by completing forms, reports, logs, and
records.
• Conduct regular preventive maintenance.
• Adhere to safety policies and procedures.
Requirements:
• Bachelor’s degree in mechanical/Mechatronics/Electrical/Electronic Engineering
• 2-4 years’ of experience in field service or equipment maintenance, preferably in the
semiconductor or PCB industries.
• Candidates with no experience can be considered for entry level position
• Good interpersonal/communication skills in understanding customer needs.
• Excellent problem-solving and communication skills.
• Shows initiative and can work independently.
• Ability to work overtime and travel at short notice (transport allowance benefit,
overtime work is compensated).
• Fluent in English (both spoken and written).
• Fluent in Mandarin to interact effectively with Mandarin-speaking customers.