Job Title Sales Engineer
Reason for recruiting Replacement
Direct Report Sales & Marketing Manager / Vice President
Responsibilities:
- Maintain and develop Sales & Marketing systems.
- Sales and support the customers.
- Create customer satisfaction.
- Others as assigned.
Main Duties and Responsibilities
1. Maintain & Develop Sales & Marketing systems
• Maintain and develop all documents in the Sales Dept.
• Create the Sales & Marketing process flow.
• Achieve sales target.
• Marketing survey.
• Expand market share and increase customer base to achieve sales target.
• Systematic sales record, customer requirement, quotations and others sales document.
2. Sales and support the customers
• Be fully aware of all processes being promoted by the company and keep current with the technical issue.
• Provided technical support to the Manager and all concern.
• Understand in price setting, PLN, quotation to ensure achieve as sale target.
• Provide pre-sales preparation, meet customers and make presentations to develop new clients and after sales service.
• Provide feedback from suppliers and clients and follow up all concern to responsiveness.
• Management of all technical sales issues.
• Work with Sales managers and executives to sell products and services.
• Manage part receiving and delivery on time to customers.
• Be a coordinator between customer vs company for all issues and when QC/Production engineer got some trouble, quit or not able to work as normal.
3.Create Customer Satisfaction
• Identify all technical issues of assigned account, follow up and service to assure complete customer satisfaction.
• On-site service to customers with new information to fulfill customer satisfaction.
• Collection and analyst issue list, negotiation with customers.
• Conduct customers’ needs analysis to gain understanding in customer problems.
• Work with, develop positive relationships with, communicate with, and coordinate activities with other sections such as Production and others.
• Customer satisfaction surveys at least once a year to ensure all our customers are satisfied with our services.
4.Others assigned
• Perform other jobs that may be assigned by the Sales & Marketing Manager or upper level.
Work Experience:
• Minimum 2 years’ selling’ experience or technical support role preferably in automation, heat treatment industry.
• Able to travel throughout sales territory.
• Able to convey customer requirement to Sale & Marketing Manager.
• Working experience in Japanese firm will be an advantage
• Must drive a car with driving license.
• Excellent professional presentation skill, service mind.
Preferable Requirement:
• Good knowledge in ISO 9001 / ISO/TS 16949
• Education Background in Metallurgy.
• Ability to speak Japanese language is a plus.
• Experience in technical sales, sales engineer is a plus.
• Ability to travel with short notice.