Highlight:
- IT Service Management
- Hybrid working
- Good benefits - Housing allowance and many others
This role will make sure that IT services are managed and delivered smoothly. To improve service quality and match IT with business objectives, they work with cross-functional teams to design, implement, and improve IT service management procedures. Technical know-how, process design abilities, and a dedication to providing high-quality service delivery are required for this position.
Location: Sriracha, Chonburi.
Responsibility:
- Process Implementation: Create, documentation, and implement service management processes in accordance with industry standards such as ITIL.
- IT Incident Management: Lead the process of problem and incident resolution, making sure that prompt fixes and root cause analysis are done to stop recurrences.
- Service Level Management (SLA): Establish and oversee SLAs to surpass customer expectations.
- Change management: The process of controlling change while reducing operational disruptions.
- Continuous Improvement, Training and Documentation, Tools Management (automate process)
Qualification:
- More than 5 years' experience managing IT services, with an emphasis on process design and enhancement.
- Strong technical understanding of incident, problem, and change management as well as ITSM tools.
- Proficiency in project management.
- Ability to cooperate in a cross-functional team environment.