Customer Service Manager

      Our client is a global Freight Forwarding business. They are looking for a potential candidate who can fulfill their requirement as following;
Position :                 Customer Service Manager
Business Type :      Freight Forwarding
Working day :          Mon – Fri 09.00-18.00
Location :                 Sriracha,Chonburi
Benefit :

• Salary Total Package 70,000 – 80,000 THB/ month
• Bonus  
• Provident fund
• Insurance

Qualifications:

• Bachelor’s degree in Business Administration, Business English, Logistics&Supply chain Management, or related field.
• Minimum 8 years of Customer Service in the Freight Forwarding field.
• Good knowledge of Customs Clearance.
• Good command in English and can communicate with Oversea Customers.

Job description

• Coordinate and support sales team activities, freight forwarder ,shipping and
  clients to provide professional services.

• Maintain good relationship with customer, handling the daily delivery import – export matters and ensure supply of goods on time.
• Responsible for receiving customer orders, reconciliation and billing.
• Responsible for placing orders with suppliers, and tracking orders to complete the payment, reconciliation with suppliers against payment.
• To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide.
• Communicate customer feedback and insights to relevant teams to drive product and service improvements.
• Develop and implement strategies to enhance customer satisfaction and loyalty.