Position: SERVICE MANAGER – Medical Equipment
Industry: Medical Equipment
Location: Bangkok
Salary: 70,000 – 90,000 THB
We are seeking a highly skilled and customer-focused Service Manager to lead our field service and technical support operations within the medical equipment business. This role requires a technically adept individual with exceptional organizational and communication skills, dedicated to ensuring customer satisfaction through expert service and maintenance.
Key Responsibilities:
Service Operations Management: Plan and execute comprehensive on-site services, including installations, repairs, fault finding, and preventative maintenance for medical equipment.
Technical Support: Provide expert troubleshooting, technical support, and training to customers via phone, remotely, and on-site.
Team Leadership: Oversee the day-to-day operations of the service facility, fostering a proactive and service-oriented culture within the team.
Program & Project Participation: Actively participate in and manage assigned long-term preventative maintenance programs and service-related projects.
Revenue Generation: Develop, offer, and actively promote service packages to achieve and exceed revenue targets.
Qualifications:
Educational background in Electrical/Electronic Engineering, Technology, Computer Science, or a closely related field.
Minimum 5 years of working experience in a related technical service field.
Prior experience in a leadership or management role is a significant advantage.
Proficiency with PC computer software and hardware, including Windows applications.
Strong interpersonal and communication skills, with a proven ability to interact effectively with customers and team members.
Fluent in English, both verbal and written.
Demonstrated experience in repairing and maintaining medical equipment.
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