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IT Security Group Leader

Job title: IT Security Group Leader
Contract type: Permanent
Location: Bangkok
Specialisation:
Reference: TH_BKK_008612[89]
Contact details: Chuleeporn Phuphuech (Oui) (084-437-5444)
Contact email: chuleeporn.p@jac-recruitment.com
Contact-phone: 02-261-1270
Job published: 13 days ago

Responsibilities

  • Manage our support engineer team to provide first class support to managed service customers.
  • Manage the team and individual performance, technical and skills developments.
  • Setup, manage and improve standards and procedures within the team.
  • Encourage open communication between team members, suggesting and driving forward ideas.
  • Review daily priorities and take appropriate action to ensure results and achieved.
  • Ensure high quality, up-to-date documentation exists for all service arrangements .


Requirements

  • 30 to 40 years old.
  • Bachelor degree in Information Technology.
  • Have Professional Certificate: ITIL
  • Previous experience leading and developing a service IT support  team in a managed service environment.
  • Experience and skill in IT security such as  Endpoint Protection, Firewall and Web Gateway platform
  • Experience in an Internet Service Provider or Managed Service business.
  • Strong Expertise in Enterprise IT Operations – HW/SW Life Cycle Management, Operational Monitoring & Alerting, Capacity Management, High Availability solutions, Operational Health Checks, IT Automation and Self-healing.
  • Follow up on and take responsibility for unresolved issues or escalations.
  • Experience of driving change initiatives in a service environment.                                                
  • Experienced and conversant in Service Level Agreements and Operational Schedules.
  • Able to develop effective relationships internally at a variety of levels and work closely with others departments.
  • Able to work on own initiative to develop the team.
  • General technical understanding of Networking and System technologies and solutions.                                                         
  • Information Systems or Network Engineering/ Security, Operations experience.