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Operation Process Manager

Job title: Operation Process Manager
Contract type: Permanent
Location: Bangkok, Thailand
Reference: TH_MNC_005177[315]
Contact details: Pacita Phaohusara (Pat)
Contact email: pacita.phaohusara@jac-recruitment.com
Contact-phone: 02-261-8710
Job published: 10 months ago


  • Manage the overall operational and budgetary aspects of the department to achieve team KPIs
  • Evaluate and improve operational processes to improve recovery of service failure (speed and quality)
  • Drive projects with core operations team to collectively improve key recovery/quality metrics 
  • Prepare, analyze and report statistics and data for management to track strategic goals
  • Communicate and liaise regularly with other managers to maintain or accomplish operational quality milestones


  • More than 7 years of process improvement, operation improvement experience in logistics, freight forwarder  or manufacturing industries with 3 years experience in management level
  • Strong strategic, analytical, and conceptual development skills
  • Experience in projects management
  • Good command of spoken and written English