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CRM Manager

Job Title: CRM Manager
Contract Type: Permanent
Location: Phuket
Salary: Negotiable
Reference: TH_MNC_004314
Contact Name: K.Prapatsorn (Meaw)
Contact Email: Prapatsorn.U@jac-recruitment.com
Job Published: April 02, 2020 12:42

Job Description

Our client is The CRM Manager is responsible for managing the organization’s CRM ensuring the company can make the most out of marketing opportunities it offers.


  • Planning CRM strategies across the company encouraging customer retention and customer loyalty.
  • Responsible on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company. 
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.


  • Bachelor’s degree or higher in Marketing or any related field
  • Extensive experience of direct CRM & digital marketing ideally in a hospitality or similar industry.
  • Proactive and positive thinking, a can-do attitude and willing to take on any task
  • Strong interpersonal skills, creative thinker, good ideas generator, excellent presentation skills, and results-driven
  • Team player – experience working in diverse, multi-talented teams and able to work under pressure
  • Able to work under pressure, cheerful and good command of English

Location: Phuket


To apply for this job, click on the apply button or contact the consultant above directly. (*Only shortlisted candidate will be contacted.)



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