TECHNICAL & SERVICE MANAGER - Test & Measurement

POSITION: TECHNICAL & SERVICE MANAGER - Test & Measurement
PRODUCT: Test & Measurement
LOCATION: Bangkok
SALARY:  80,000 THB or open to discuss
Responsibilities 

• Lead, manage and develop all activities involved in technical, service and after sales support. 
• Provide technical expertise for solution implementation to customers based on company products and services.
• Understand customer’s problems/requirements, recommend solutions to meet their needs, and thus ensuring customer satisfaction.  
• Integrate products and services (at the system/ solutions level) into customer’s environment.
• Support internal and external customers on technical know-how.
• Ensure product functions as per specifications.
• Ensure system solution platform is functioning properly at the customer site.
• Conduct customer training classes related to our application, as well as assist in pre-sales activities.
• Provide on-site installation and commissioning, maintenance and repair of company systems solutions which may include hardware and software.
• Repair of equipment at Company Service Centre (if not repairable at site).
• Upkeep of service lab and project support infrastructure.
• Represent the company for customer support role and responsible for customer’s satisfaction with equipment and servicing.

Qualifications 

• Bachelor / Master Degree in Telecommunication or Electronics or relevant field of studies.
• At least 10 years working experience in Service and Repair.
• Background in RF technologies and test & measurement equipment, radio

communications and radio monitoring products.

• Strong electronic testing experience and capable of performing a wide range of troubleshooting and repair activities.
• Good command of written and spoken in English.
• Resourceful, proactive and independent. 
• Excellent attitude.

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