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Sr. Customer Support Specialist

Job title: Sr. Customer Support Specialist
Location: Chon Buri
Salary: THB 45,000 - 60,000 (Annual)
Reference: PR/115043
Contact details: Benchamat Phudthiradvittaya (Ben)
Contact email: Benchamat.P@jac-recruitment.com
Job published: June 24, 2024 17:19
Work Arrangement: Onsite

Senior Customer Support Specialist

 

Job Responsibilities:

  • Ensure timely fulfillment of orders and track delivery schedules to meet customer expectations.

  • Monitor customer demand trends, identify abnormal fluctuations, and develop material preparation strategies accordingly.

  • Manage and control inventory at overseas hubs to optimize inventory levels and minimize costs.

  • Monitor and maintain inventory at reasonable levels. Proactively negotiate with customers to manage aging inventory.

  • Safely and promptly collect payments from customers.

  • Investigate root causes of returns, determine liability, and ensure minimal impact on customers.

  • Manage excess and obsolete inventory, and process claims with liable parties.

  • Understand customer requirements and standards, address customer complaints promptly, and continuously enhance customer satisfaction.

 

Qualification:

  • More than 3 years of supply chain management experience, familiar with electronic manufacturing.

  • Bachelor's degree or above in Business Administration or related field

  • Proficient in English listening, speaking, reading and writing

  • Proficient in MS office (Excel, PPT).

  • Familiar with SAP operating system is preferred.