Service Manager (Forklift manufacturing - Sriracha, Chonburi - Total upto 70K)

In this position, will provide excellent customer services and maintain strong relations with customers, manufacturers, and sales representatives. Moreover, must be a positive, energetic leader who can work in a collaborative environment.

Service Manager Job Duties and Responsibilities

• Oversee all services job to deliver the best quality services to customers.
• Managing sales by developing a business plan that covers sales target, revenue and expense controls.
• Delegate direct service tasks, monitor the progress of all current jobs and pending enquiries.
• Deliver excellent customer services by offering knowledge, advice, problems solving and other concerns.
• Provide necessary information for all services and product knowledge and work process matters for both subordinates and customers.
• Document management to process new orders and gathering related documents after services for invoicing.
• Communicate and maintain good relations with manufacturing representatives.
• Monitor subordinates’ work and provide frequent progress reports in order to improve customers satisfaction.
• Provide training for new subordinates following to work procedures, manual and safety regulations.
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company.
• Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
• Provide feedback and recommendation to further improve business operations.

Service Manager Qualifications

• Bachelor’s degree in Mechanical Engineering or other related.
• A dynamic leader with a proven track record in customer service.
• Self-motivated, can work under pressure of due date.
• Team building and safety mind.
• Problem-solving oriented and analytical thinking.
• A structured working method, assertiveness, and attention to detail.
• Strong communication, influencing and presentation skills both verbal and written.
• Excellent English language capability.
• Strong customer service and salesmanship skill.
• Good MS Office skills (Word, Excel, PowerPoint, etc.)