Our Client is IT Consulting Company for IT Enterprise Solution
Working Location: Ploenchit, Bangkok
Job Descriptions
- Manage our support engineer team to provide first class support to managed service customers
- Manage the team and individual performance, technical and skills developments
- Set up, manage and improve standards and procedures within the team
- Encourage open communication between team members, suggesting and driving forward ideas
- Review daily priorities and take appropriate action to ensure results and achieved
- Ensure high quality, up-to-date documentation exists for all service arrangements
- Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or related fields.
- 5-10 years of experience
- Previous experience leading and developing a support team in a managed service environment
- Experience in an Internal Service Provider or Managed Service Business
- Strong expertise in Enterprise IT operations - HW/SW Life Cycle Management, Operation Monitoring & Alerting
- Capacity Management, high availability solutions operation health checkes, IT automation and self-healing
- Follow up on and take responsibility for unsolved issue or escalations
- Experience and conversant in Service Level Agreements and Operational Schedule
- Good communication in English
- Able to develop effective relationships internally at a variety of levels and work closely with others departments
- Have Certification ITIL is preferable