Job Purpose:
Operation:
Responsible for the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.
Key Accountabilities:
- Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
- Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
- Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
- Ensure crisis management system is followed as requires to maintain efficient operations.
- Ensure good public relations efforts as requires enhancing and preserving a good company image.
- Set sales target of the responsible areas and drive sales to ensure achieve target.
- Evaluate sales trends and take appropriate action plan to close the sales gaps.
- Provide input to District Manager and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing.
- Lead the team to create, develop and update any related procedures/ systems and operational manual.
- Coach, counsel and develop District Manager and Restaurant Manager in the achievement of company standards and their personal development plans.
- Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
- Ensure that any government regulations are upheld by all management staff.
- Ensure 100% customer satisfaction at all time
- Ensure all restaurants operate at a high-quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
- Ensure District Manager and Restaurant Manager resolves customer complaints in a proper and swift manner.
- Perform other duties as assigned by General Manager
Qualification:
· Minimum bachelor’s degree in business management or any related fields.
· Minimum 8 years relevant experience with a minimum of 5 years in management level with international companies.
· Sound understanding of optimization of store operations and standards for success
· Experience in developing presentations and training course material
· Excellent delivery and presentation skills for both classrooms based and on the job training
· Strong skills in driving for results Strong interpersonal and leadership skills.
· Strong skills in people management and development.
· Exceptional communication and interpersonal abilities
· Excellent organizational and leadership abilities
· Proficiency in English and computer literate
● Understanding of Industry standards/company procedures associated with operational activity,
learning and development