Position: Regional Technical Support Manager or Specialist
Salary: 80,000 – 100,000 THB / month
Location: Banbueng, Chonburi
Working Day: Monday to Friday
Responsibilities:
Become an expert in company's hardware and software, understanding their interaction with equipment.
Collaborate with internal Technology Support Teams and distributors to facilitate smooth technology product installation and usage.
Provide technical support to distributors, including on-site assistance, for installation, operation, and troubleshooting.
Conduct online and on-site training for customers on Company technology products.
Gather and relay user feedback, suggestions, and concerns about Company technology products.
Regularly report to the Customer Experience Manager – APAC on technology service matters.
Qualifications:
Experience:
Minimum 4 years of technical experience for Diploma holders, or 2 years of technical experience for Engineering degree holders.
Familiarity with software systems, basic computer science concepts (e.g., Google Sheets/Docs, Microsoft Windows, Remote Connection Tools).
Preferably experienced with cashless payment systems.
Familiarity with Zendesk or other ticketing systems.
Demonstrated experience with various software systems.
Education:
Diploma or Engineering degree in Information Technology, Computer Science, or a related technical field.
Skills & Abilities:
Strong service mind and customer service skills; able to understand and assist with customer problems.
Excellent independent work ethic and workload management skills.
Strong English communication skills (both written and verbal); knowledge of other languages is a plus.
Ability to quickly learn new software and technical concepts.
Ability to communicate effectively and build strong working relationships.
Must be able to travel extensively (up to 60%+ of the time).