Position: Regional Technical Support Manager or Specialist
Salary: 80,000 – 100,000 THB / month
Location: Banbueng, Chonburi
Working Day: Monday to Friday
Responsibilities:
- Become an expert in company's hardware and software, understanding their interaction with equipment.
- Collaborate with internal Technology Support Teams and distributors to facilitate smooth technology product installation and usage.
- Provide technical support to distributors, including on-site assistance, for installation, operation, and troubleshooting.
- Conduct online and on-site training for customers on Company technology products.
- Gather and relay user feedback, suggestions, and concerns about Company technology products.
- Regularly report to the Customer Experience Manager – APAC on technology service matters.
Qualifications:
- Experience:
- Minimum 4 years of technical experience for Diploma holders, or 2 years of technical experience for Engineering degree holders.
- Familiarity with software systems, basic computer science concepts (e.g., Google Sheets/Docs, Microsoft Windows, Remote Connection Tools).
- Preferably experienced with cashless payment systems.
- Familiarity with Zendesk or other ticketing systems.
- Demonstrated experience with various software systems.
- Education:
- Diploma or Engineering degree in Information Technology, Computer Science, or a related technical field.
- Skills & Abilities:
- Strong service mind and customer service skills; able to understand and assist with customer problems.
- Excellent independent work ethic and workload management skills.
- Strong English communication skills (both written and verbal); knowledge of other languages is a plus.
- Ability to quickly learn new software and technical concepts.
- Ability to communicate effectively and build strong working relationships.
- Must be able to travel extensively (up to 60%+ of the time).