Key Responsibilities:
- Lead and manage the Customer Support team.
- Plan, execute, and evaluate special projects to support business goals.
- Ensure all customer requirements are met accurately and efficiently.
- Oversee the handling of customer orders to ensure accuracy and timeliness.
- Coordinate and collaborate with internal teams and departments.
- Drive improvement initiatives in areas such as delivery, cost, quality, and service.
- Align team activities with the company’s strategic direction.
- Manage customer accounts during new product launches, including project planning, task delegation, and progress tracking.
- Ensure new products are ready for production, from part reception to shipment, with proper documentation and process control.
- Serve as the technical point of contact for internal teams regarding products and customer requirements.
- Monitor production status and provide timely updates to customers.
Review and request additional purchase orders for existing or new products.
Qualifications:
Bachelor’s degree in Electronics Engineering or a related field.
Minimum 3 years of experience in customer support or a similar role.
Strong knowledge of ISO 9001, 14001, and 45001; familiarity with IATF 16949, ISO 13485, ATEX, UL, REACH, and RoHS is a plus.
Proficient in spoken and written English.