Service Account Manager (Packaging Machine)(Ref.TH__008645)
Salary: 80-120K
Key responsibilities
Lead and drive customer service department to reach customer satisfaction and service revenue targets
Forecasting of service revenue with executing plan for each clients
Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
Developing beneficial working relationships with all relevant stakeholders
Handling customers inquiry and complaint with top service senses
Ensuring timely and accurate delivery to meet customer needs and aims
Negotiating service terms/ contracts in the best interests of organizations and clients
Service Project Handling of format, modification, upgrade inquiries
New machines delivery planning and coordinating
Training plan for new and existing employees of service teams.
Manpower planning and coordinating to meet service commitment and business requirements
Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.
Working closely with German headquarters and other functions to reach service operational excellence
Reporting and Communicating progress of quarterly, monthly, and yearly initiatives to Management
Handling any other jobs as assigned
Key Qualification/ Requirements
· Bachelor’s Degree in Mechatronics, Mechanical, Electrical or Industrial Engineering or other related fields
· At least 2 years of work experience in After sales service department
· Excellent negotiation skills with a proven track record
· Analytical, strategic skills and logical thinking with a sound understanding of commercial businesses.
· Creative, problem solver with ability and experience in understanding needs of customers and delivering solutions.
· Ability to translate complex technology processes into meaningful solutions that address business needs.
· Strong commitment to sales and service with good interpersonal skills.
· Good communication and presentation skills.
· Flexible and autonomous personality, ability to work under pressure
· Good learning attitude
· Independent working style, self-driven and results oriented.
· Excellent planning and organizational skills
· Exceptional verbal and written communication skills to converse with clients
· Will be advantages: familiar with German work culture environment
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