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Service and Customer Support

Job Title: Service and Customer Support
Contract Type: Permanent
Location: Chatuchak
Industry:
Salary: Negotiable
Reference: TH_000837
Contact Name: K.Chanida (Cherry)
Contact Email: Chanida.Kaewkunha@jac-recruitment.com
Job Published: March 01, 2019 18:22

Job Description

Our client are global life science and technology innovator, Specialize in Clinical Diagnostics and Clinical Research, food & beverage testing, Environmental Testing, Forensics Testing, Life Science Research, Pharma and Biopharma solutions. They are looking for the candidate as following;

Responsibilities

  • Quote to Cash for Thailand, Myanmar, Vietnam, Cambodia
  • Ensures the success of field staff and delivery of customer satisfaction by scheduling and coordinating instrument installations and training.
  • Administers service contract business through quotation generation, preparation of Service agreement and others documents required during quotation & signing of service agreement, invoicing, and answering customer inquiries in English and Thai.
  • Responsible for the part ordering for engineers and work closely with logistics on the custom clearance.
  • Arrange shipment to customers for service parts order.
  • Monitoring, scheduling and distributing of planned maintenance calls and others service calls amongst engineers.
  • Responsible for parts return to SG on a timely manner.
  • Maintains customer database systems.
  • Responsible for Customers call handling, answering queries or redirecting calls to Engineers as appropriate.
  • Responsible for data input & maintenance of our various business systems (e.g. Oracle R12/SMAX).
  • Provides administrative support for Office.
  • Responsible for call center activities, especially logging customer request in ASEAN.
  • Responsible for filling of all related documents for audit purposes
  • Responsible for Stock take and involve in Audit
  • Translation documents is required ( e.g. Authorization letter)

 Requirements: 

  • Bachelor's Degree or equivalent in Business Administration or a related field
  • Min 2 years’ experience 2 to 3 years of working experience in networking / servers / analytics field is an advantage 
  • Demonstrate ability to organize work efficiently, productively and independently; detail-oriented.
  • Demonstrate ability to work on a range of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities.
  • Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside of the organization.
  • Excellent communication skills to liaise with colleagues from different functions overseas.
  • The creative, enthusiastic, driven individual with strong team-building skills is desirable.
  • Excellent spoken and written skills in Thai and English
  • Experience in Oracle ERP is preferred.
  • Experience in handling tender documents required by government customer will be added advantage 
  • Responsible with positive attitude who able to work independently and a team player

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)