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Client Success Manager

Job Title: Client Success Manager
Contract Type: Permanent
Location: Bang Rak
Industry:
Salary: THB 50,000 - 100,000 (Depend on your Qualification)
Reference: TH_MNC_002022
Contact Name: K.Pim
Contact Email: Pim.Maneesriwong@jac-recruitment.com
Job Published: June 24, 2019 14:26

Job Description

Business: Educational Technology  

Requirements:

  • Age 27 – 40
  • Male / Female
  • At least Bachelor’s Degree  
  • Background experience from Consultancy agency / Consulting service is a plus
  • Experience in managing enterprise customer relationships and success with SaaS solutions
  • Hand on analytical experience in applying data analysis solutions to business
  • Account planning experience – creation and management of account/success plans for enterprise customers
  • Excellent Client management skills and strong communication & negotiation skills
  • Strong analytic skills, Statistic skill, Excel skills, Vlook-up, Pivot-table
  • Fair English ability is enough
  • Strong customer service focus and relationship building skills
  • Have a leadership skill, be able to influence, motivate, manage team well.

Role and Responsibilities:

Since our business is Educational Technology. Serving learning development is our mission, we do B2B, so the clients are corporate.

  • Being client-obsessed and in constant discovery mode, working to understand the client organization, client business objectives, KPIs L&D solutions in their stack and how they are managing learning & development experience of their employees within the organization
  • Preparing and coordinating periodic business reviews, including working with the client to set an impactful agenda and managing internal resources to deliver
  • Understanding clients’ technology needs and advocating for appropriate product enhancements on behalf of clients inclusive of transform broad requirement into functional requirement
  • Management of all aspects of the client relationship, inclusive of client negotiations, internal forecasting, program adoption plan, reporting and adoption strategy
  • Project managing renewal and upsell cycles to close on-time
  • Generate pipeline for expansion into new areas of clients’ business and create opportunities for growth via expanded offerings
  • Fulfilling all internal requirements associated with keeping CRM up to date
  • Identifies, analyzes and interprets trends or patterns in complex data and providing recommendations for improvement
  • Lead, mentor, and develop team to deliver the overall success of the client relationship and client satisfaction 
  • Provide thought leadership and strategic direction for data analysis methods, techniques, or tools for leading to data driven decisions

Location: BTS Surasak

Working hour: Mon – Fri  9.00am-6.30pm.

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)