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Client Success Consultant

Job title: Client Success Consultant
Contract type: Permanent
Location: Sathon
Specialisation:
Industry: Education & Training
Salary: THB 45,000 - 70,000 Negotiable
Reference: TH__003876
Contact details: K.Thanwanut (Pame)
Contact email: Thanwanut.K@jac-recruitment.com
Contact-phone: 02-261-8710
Job published: 28 days ago

Our client is an online course platform provider in Thailand.

Primary Responsibilities

  • Being a point of contact accountable for the overall success of the client relationship and client
  • Being client-obsessed and in constant discovery mode, working to understand the client
  • Organization, client business objectives, KPIs L&D solutions in their stack and how they are

           managing learning & development experience of their employees within the organization. 

  • Follow the client’s own press including earnings calls and trade publications to ensure their

           priorities are understood and are being addressed. 

  • Preparing and coordinating periodic business reviews, including working with the client to set an impact agenda and managing internal resources to deliver 
  • Understanding clients’ technology needs and advocating for appropriate product enhancements

           on behalf of clients inclusive of transform broad requirement into functional requirement. 

  • Management of all aspects of the client relationship, inclusive of client negotiations, internal

           forecasting, program adoption plan, reporting and adoption strategy.  

  • Project managing renewal and upsell cycles to close on-time 
  • Fulfilling all internal requirements associated with keeping CRM up-to-date 

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)