Claims Team Lead

Supervise claims assessors and service specialists. Providing advice and guidance. Monitoring andreporting performance, ensuring processes and operational practices and administrative requirements are carried out - meeting our customer service expectations on a day to day basis. This means driving performance on an individual and corporate level.

Develop existing, and implementing new, customer service focused policies and processes.

Create complimentary training to meet the current needs of the team as well as driving future business development opportunities.

Use medical knowledge and experience to assess and ratify claims, liaising with medical experts, and other decision makers in the claims process when necessary

Manage relationships with medical facilities, partners and insured members globally to provide the best possible service. Acting as an escalation point for disputed claims

Join and be an ambassador of the 24 hour claims-line service, providing insured members with unfettered access to claims services and advice.

Identify and suggest best practice, working with managers to implement it.

Work with managers to identify areas of business development, creating new products and services.