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Claims Team Lead

Job title: Claims Team Lead
Contract type: Permanent
Reference: TH_BKK_007651[884]
Contact details: Pacita Phaohusara (Pat)
Contact email: pacita.phaohusara@jac-recruitment.com
Contact-phone: 02-261-8710
Job published: 5 months ago
  • Supervise claims assessors and service specialists. Providing advice and guidance. Monitoring andreporting performance, ensuring processes and operational practices and administrative requirements are carried out - meeting our customer service expectations on a day to day basis. This means driving performance on an individual and corporate level.
  • Develop existing, and implementing new, customer service focused policies and processes.
  • Create complimentary training to meet the current needs of the team as well as driving future business development opportunities.
  • Use medical knowledge and experience to assess and ratify claims, liaising with medical experts, and other decision makers in the claims process when necessary
  • Manage relationships with medical facilities, partners and insured members globally to provide the best possible service. Acting as an escalation point for disputed claims
  • Join and be an ambassador of the 24 hour claims-line service, providing insured members with unfettered access to claims services and advice.
  • Identify and suggest best practice, working with managers to implement it.
  • Work with managers to identify areas of business development, creating new products and services.