Our client is Switzerland Company, A Sales & Service Machinery for the grain and food processing as well as for producing high-quality materials is seeking for Technical Service Team Leader who have background from front line customer service as below qualification.
- Responsible for the daily operational control of all Customer Service Engineers
- To ensure:
- same day response to emergency calls
- agreed timescales to routine calls
- proactively plan engineers for service contracts
- proactively plan Customer Care Visits
- plan and delegate project start ups
- setting/review engineers EPM
- act as the prime customer contact, dealing with customers and BU Sales Managers
- monthly expenses are completed by the 3rd of the month
- Processed producing a monthly/year to date Excel report of the activities
- The SAP engineers hours data is processed by the end of the month
- Allocate visits into the correct sales orders
- Conduct customer follow up calls, 10% each month
- Setting out daily/weekly/monthly work schedules
- Ensuring where needed that payments is made prior to the commencement of billable work
- Thai, age over 30 - 40 is prefer
- Degree in Engineering(prefer Electrical Engineer or Mechanical Engineer)
- At least 3 years’ experience in a similar role
- At least 5 years in a front line customer service role
- Has engineering background
- Experienced in after sales services operations and maintenance of food processing machinery sold to clients.
- Experienced in manage Engineering Service Team more than 20+ people.
- Able to providing help and advice to customers using your organization's products or services;
- Develop and maintain customer in industrial products sector.
- Develop the organization in line with the market requirement
- Organized and methodical approach essential
- Able to work under pressure and against deadlines
- Able to know when to escalate customer issues
- Able travel within the country
Location: Bangkok (40%)/Saraburi (60%)
To apply for this job, click on the apply button or contact the consultant above directly.
(*Only shortlisted candidate will be contacted.)