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System Admin

Job title: System Admin
Contract type: Permanent
Location: Bangkok
Specialisation:
Reference: TH_JAC_004095[684]
Contact details: Benjawan Neawtud
Contact email: benjawan.neawtud@jac-recruitment.com
Contact-phone: 02-261-1270
Job published: 6 days ago
  • Provide and lead for incident management process and handle on the entire incident management process.
  • Track incidents and escalate to others from service desk and prepare an incident report for management.
  • Ensure efficient flow of incidents through service desk (Tier1/ Tier2).
  • Coordinate activities between multiple support groups to ensure adherence to extant service level agreements where other groups are needed to resolve a single service desk incident.
  • Communicate and coordinate IT-related issues and activities between IT services and business end-users