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Support Engineer_Office365

Job title: Support Engineer_Office365
Contract type: Permanent
Location: Pathumwan
Specialisation:
Reference: TH_JPC_006082[582]
Contact details: Chuleeporn Phuphuech (Oui) (084-437-5444)
Contact email: chuleeporn.p@jac-recruitment.com
Contact-phone: 02-261-1270
Job published: about 1 month ago
  • Receive and Response to customer call/e-mail
  • Logging and Tracking the details of Customer Requests and problems as cases.
  • Responsible in own case, follow up status, progress to users, and keep tracking until the incident was closed.
  • Support user requests that were defined in team scope of work, following service level agreement.
  • Provide reports to customer, supervisor and project manager upon requests.
  • Others assigned by supervisor and project manage.      

Qualification

  • Male/Female  25-36 years old
  • Bachelor’s degree in computer engineering, Computer Science, or Information Technology or related fields.
  • At least 2 years experience in IT Support or related field.
  • Microsoft Active Directory, Exchange, Office 365 administration and troubleshooting.
  • Operation system (Windows client/server, Linux, VMware) administration and troubleshooting.
  • Network administration and troubleshooting.
  • Antivirus Solution, Administration and troubleshooting.
  • Good command of English.
  • Able to On-Site in upcountry. (Sometimes)
  • Able to work in shifting and flexible schedule.
  • Certification Required:  MCSA/MCSE (0365), CCNA,