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IT Support/ Helpdesk

Job title: IT Support/ Helpdesk
Contract type: Contract
Location: BTS Phloen chit
Specialisation:
Reference: TH_JAC_003781[738]
Contact details: Rinlada Jangsirikul
Contact email: Rinlada.Jangsirikul@jac-recruitment.com
Contact-phone: 02-261-1270
Job published: about 2 months ago

Job description                                              

  • Provide application and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.                                          
  • Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently                                                                            
  • Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.    
  • Maintain reasonable discipline and decorum in the Help Desk area.                                                         
  • Perform other functions or projects, which may be assigned by upper level.     

Work experience                                                          

  • Experience in IT Support, Call Center or other related fields                                                           
  • Experience in telephone support of external customers in resolving the specific problems will be advantage     
  • Experience with Microsoft Operating Systems and IT Applications             

Technical skill and other ability  

  • Strong abilities to analyze and prioritize issues for problem's resolution (troubleshooting)            
  • Good understanding and appreciation of information technology                                                             
  • Network & INFRA (Server related etc.) knowledge will be the advantage                                                
  • between 22 to 26 years old