- Provide application and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
- Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently
- Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.
- Maintain reasonable discipline and decorum in the Help Desk area.
- Perform other functions or projects, which may be assigned by upper level.
- Experience in IT Support, Call Center or other related fields
- Experience in telephone support of external customers in resolving the specific problems will be advantage
- Experience with Microsoft Operating Systems and IT Applications
Technical skill and other ability
- Strong abilities to analyze and prioritize issues for problem's resolution (troubleshooting)
- Good understanding and appreciation of information technology
- Network & INFRA (Server related etc.) knowledge will be the advantage
- between 22 to 26 years old