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GLOBAL OPERATIONS CUSTOMER SUPPORT (MNC)

Job Title: GLOBAL OPERATIONS CUSTOMER SUPPORT (MNC)
Contract Type: Permanent
Location: Bangkok
Industry:
Salary: THB 30,000 - 45,000 (Negotiable)
Reference: MNC-EQ-39227
Contact Name: K.Wannisa (Fah)
Contact Email: Wannisa.Khongsook@jac-recruitment.com
Job Published: February 15, 2018 15:12

Job Description

Our client is an IT hub to provide, end-to-end service and operations support to commercial banks and other companies in South East Asia and Pacific Ocean areas. 
 

Responsibilities: 
 

  • Responsible for Staff rotating 24x7 (8 working hours per shift) Technical Support Line including weekends and public holidays.
  • Response to user requests and incident/problems via online/phone/email and ticketing log them into service desk application according to establish procedures.
  • Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity.
  • Provide 1st level technical remote support for applications, common infrastructure, system, network and desktop client.
  • Provide 1st level technical remote support during the End-of-Day of each bank.
  • Provide 1st level technical remote support for ATM and other e-Payment equipment.

Qualifications:
 

  • Bachelor’s Degree in Computer Science/Engineering or equivalent experience.
  • Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, India, Laos, Cambodia, Vietnam...).
  • Min. 2 years’ experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
  • Min. 2 years’ experience providing user support of client applications, PC/Windows network infrastructure, and customer business applications
  • Basic knowledge on Microsoft Windows XP/2007 workstation/Windows 2008 server and MS office suite (e.g. Outlook, exchange, office etc)
  • Basic knowledge on Microsoft Active Directory administration, LAN networking, VPN and TCP/IP.
  • Knowledge on Web Application, Database and Internet concepts and techniques.
  • Have Linux System Administrator Experiences is preferred.

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)