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Field Support Engineer

Job title: Field Support Engineer
Contract type: Permanent
Location: Bangkok
Reference: TH_MNC_006054[935]
Contact details: Rapeepat Sutaveesup (Rapee) (02-261-8710 Ext. 226)
Contact email: rapeepat.sutaveesup@jac-recruitment.com
Contact-phone: 02-261-8710
Job published: 27 days ago

Position: Field Support Engineer

Salary Budget: 50-60K

Location: Head Office: Bangkok & Support Nationwide.

Our client is an International leading joint replacement and spine care solutions manufacturer and distributor.



  • Provide initial support and facilitate the on-boarding of the hospital team.
  • Support promotional and educational activities in South and East region, including on-site support.
  • Provide training to relevant parties and surgical teams.
  • Works together with sales team to develop specific plan to complete the on-boarding process, assist robotic surgery procedures and develop follow-up aftersales opportunities.
  • Develop and support the implementation process, raise awareness to robotic-assisted surgery as an alternative solutions to customers.
  • Provide new system installations, preventive maintenance, troubleshooting and repairs the company system.
  • Responsible for on-site support for product demonstration.
  • Support technology upgrade.
  • Support sales team on providing relevant data and analysis as well as drive feedback and recommendations to meet the goals.


  • Obtained Bachelor’s Degree or higher in Engineering, Major in Instrument Engineering.
  • Thai Nationality, Male or Female, Age between 35-45 years old.
  • At least 7 years’ experience in medical device business with at least 3 years sales experiences in orthopedic related products.
  • Experiences in Advance Equipment, Robotics or Orthopedic is strongly preferably.
  • Knowledgeable in troubleshooting skills and familiar with ROSA Recon platform.
  • Great Project Management and Time Management skills.
  • Good command of English both written and spoken.
  • Own car and obtain driving license, willing to travel upcountry areas.