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Customer Service Representative (Personal Care & Household)

Job title: Customer Service Representative (Personal Care & Household)
Contract type: Permanent
Location: Bangkok
Reference: TH_MNC_006256[991]
Contact details: Pinyapatch Sitthisamphan (Auey) (02-261-8710 Ext.210)
Contact email: pinyapatch.s@jac-recruitment.com
Contact-phone: 02-261-8710
Job published: 12 days ago

Job Responsibilities :

  • Receiving customer Purchase Order (email, fax, phone, customer portal) and checking all conditions for correctness as per guidelines and convert to Sales Order in SAP
  • Printing and sending proforma invoice, order acknowledgement and order confirmation to customer together with estimate delivery date
  • Running Availability check (ATP) in sales order and coordinating with supply planning team across all exporting regions in US/EU/China/India/SG & local country warehouses for stock availability, material allocation
  • Coordinating with all export regions for vessel booking and tracking to ensure smooth shipping operations, meet distributors / customers request ETA
  • Request shipping document like BL, COO, COA, MSDS, Invoice etc. to CSR export and ensure checking of all documents before sharing to customer by email & courier as required
  • Request Free Trade Agreement Certificate for relevant countries
  • Coordinate with Global trade compliance team for correct HSN classification
  • Arrange with Plant and follow up on pre-shipment sample to Distributors or customers if any
  • Checking airfreight cost with exporting regions Air Freight Forwarder directly or Logistics team
  • Support commercial team for download COA, MSDS. And request TDS, PDS, etc.
  • Monitoring payment schedule from customer to avoid overdues
  • Set up of credit limits in consultation with commercial & credit teams
  • Coordinate with Quality Team on the re-test of stocks in Local Warehouses
  • Checking shelf life ensuring proper communication on shelf life queries
  • Create Delivery Note and send to Warehouses & Trucks Company for delivery arrangement
  • Downloading the invoice and submit it for tax generation. Send the original invoice, tax invoice & delivery note (signed by the customer) to the customer as a payment condition by the customer
  • Creating Return orders, Credit/debit notes in SAP and provide to customers
  • Raising Complaints using (Quality incident management system) for registering customer complaints after following up on all relevant documents for investigation

Qualification :

  • Bachelor's Degree in any related filed
  • At least 8-10 years working experience in customer service, sales support and with knowledge on import/export
  • Good command of both written and spoken English
  • Good communication and interpersonal skill
  • Good computer skills in MS Office with good typing skills
  • Knowledge with SAP will be a plus
  • Service-minded, be open and honest, continuous improvement initiatives with ‘can do’ attitude