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Customer Service Assistant Manager

Job Title: Customer Service Assistant Manager
Contract Type: Permanent
Location: Samut Prakan
Industry:
Salary: THB 40,000 - 70,000 Depend on Experience
Reference: TH_JPC_000025
Contact Name: K.Pornsiri (Ann)
Contact Email: Pornsiri.K@jac-recruitment.com
Job Published: December 19, 2018 16:14

Job Description

Job Descriptions: 

  • Leading and supervising a team of customer service staffs
  • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
  • Analyzing statistics and prepare reports to determine the level of customer service organization is providing
  • Improving customer service procedures, policies and standards for company or division
  • Meeting with Branch Manager to discuss possible improvements to customer service
  • Involvement in staff recruitment and appraisals ( Annual PMR )
  • Motivating the team, work with them to make sure they abide by all company policies and procedures

Qualifications: 

  • Female, Thai nationality, Age 35-45 years old
  • Bachelor or Master degree in Logistics, International Business Management, Business Administration or any related field
  • English communication skill
  • Min. 5-7 years of experience in Customer Service in freight forwarder company (Air-Import)
  • 2-3 years of experience in management position with over 10 subordinates
  • Organized and hands-on person with great attention to details
  • Knowledge of MS Office, Service mind, Strong interpersonal skill and capable to interact with people and all levels

**Good performance candidate has opportunity to be promoted as "Manager" within 1 year**

Working Location: Suvarnabhumi Airport

Working Hour: Mon-Fri 08.30-17.30

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)