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Customer Care Manager

Job Title: Customer Care Manager
Contract Type: Permanent
Location: Bangkok
Specialisation:
Industry: Others
Salary: THB 100,000 Negotiable
Reference: TH__002012
Contact Details: K.Chanida (Cherry)
Contact Email: Chanida.Kaewkunha@jac-recruitment.com
Contact Phone: 02-261-8710
Published: 24 days ago

Leading provider of equipment, services and complete solutions for packaging liquids, or beverage, food, home and personal care products in PET, Can, Glass land other materials. The company has over 170 years of experience with proven expertise in blowing, filling, labeling, material-handling, end-of-line and line-engineering solutions. They are looking for candidate to joint with Thailand market Sales Team as following details; 

Responsibilities:

  • Responsible for Indonesia & Malaysia clients
  • Overall responsibility for developing, implementing and maintaining service and training activity
  • Responsible for supporting sales project requirement owner lead for tracking all intervention services activity with customer requirement
  • Manage and planning and lead during Intervention, Investigate /approve for warranty claim from customer.
  • Manage and ensuring standard for company’s HSE Policy (Health safety and environmental)
  • Implementation for training activity
  • Manage for machine project execution upgrading and modification for line improvement.
  • Planning intervention for Installation new machine both new project and relocation machine.
  • Customer complaint
  • Ensuring with right lead time spare delivery offer to customer.
  • Approving for any invoice for any intervention.                                     

Requirements:

  • Bachelor’s degree or equivalent
  • 3 - 5 years experiences in Customer Care / Filed services environment with strong technical expertise
  • Experienced in industrial company equipment and Services Portfolio                           
  • Knowledge of MS Office, Project, CRM and SAP a plus  
  • Good command of English and Local language of the customer is a plus

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)