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Application Advisory (MNC)

Job Title: Application Advisory (MNC)
Contract Type: Permanent
Location: Sathon
Industry:
Salary: Negotiable
Reference: MNC-EQ-38260
Contact Name: K.Srisuri (Su)
Contact Email: Srisuri.Tangwai@jac-recruitment.com
Job Published: November 27, 2017 08:59

Job Description

Our client is an international HRM solution is now seeking for an Application Advisory, who can support their customer in product solution.

 

Responsibilities:

  • Support the various ad-hoc customers’ issues to meet Customers’ expectations on response time.
  • Provide software support at office/client premises.
  • Provide online support to clients via telephone or mail and social media.
  • Establish good business relationship with customers and have good services mind.
  • Assist in designing and implementing procedures on customers support programs.
  • Prepare and process all training and support documentations and coordinating /collaborating such documents with the Post Development Team on standards and frameworks related to this task.
  • Assume responsibilities delegated by the Management
  • Record, report and troubleshoot when they have any problems and all software errors discovered and to accelerate unsolved issues to higher level.
  • Maintain and keep track of all software maintenance agreements.

     

Qualification

  • Male or Female, Thai nationality and Age not over 30 years old.
  • Bachelor Degree in Computer Science or Information Technology or relate fields.
  • Good command in Thai and English, both spoken and written, good communication and interpersonal skills.
  • Have at least 1 years working experience in IT & Software Industry, preferably dealing with customers or Fresh Graduated are welcome.
  • He/she must also be a very patient person as the job would involve customer service.
  • Strong technical knowledge in MS SQL 2012/2014 or Oracle 11g databases.
  • Good knowledge in networking (TCP/IP), email and Internet technologies would be added advantage.
  • Good analysis person and have logical thinking.
  • Able to communicate technical solutions to non-technical person.                      

 

To apply for this job, click on the apply button or contact the consultant above directly.

(*Only shortlisted candidate will be contacted.)