The Technical Service Staff/Supervisor role provides engineering expertise and practical technical solutions to customers in domestic and international markets. Based at the Bangkok office, the position addresses product application and moulding challenges, improves manufacturing processes, and supports business growth through new product and application development.
Responsibilities
Technical Customer Support
Deliver technical assistance through site visits, telephone calls, emails, and online meetings, including support for international customers
Investigate and resolve issues involving product applications, moulding operations, machinery, equipment, and manufacturing conditions
Conduct on-site assessments and product and process trials, providing appropriate technical guidance
Gather and evaluate product specifications, processing parameters, moulding settings, machine configurations, and testing results
Prepare technical reports covering findings, root causes, corrective measures, and outcomes
Monitor post-support activities to verify solution effectiveness and maintain customer satisfaction
Coordinate with Technical, Quality Control (QC), R2B, Production, and other relevant teams to address complex customer concerns
Moulding & Process Improvement
Improve moulding processes by adjusting operating conditions according to product specifications, customer requirements, equipment capabilities, and production constraints
Recommend appropriate machine parameters, facility requirements, equipment configurations, and processing conditions to achieve target product quality
Evaluate and improve manufacturing processes to minimise defects, material loss, cycle times, and overall production costs
Conduct trials and assess alternative processing methods to determine optimum operating conditions
Support product validation activities, machine tests, pilot runs, and evaluations of new products
Develop and maintain technical records and knowledge databases covering moulding parameters, troubleshooting cases, corrective actions, and best practices
Business Development & Product Innovation
Identify new business opportunities through customer feedback, technical challenges, industry trends, and emerging applications
Evaluate customer needs and translate them into potential product concepts, application opportunities, or business initiatives
Contribute to new product and application development in collaboration with R2B, Technical, QC, and other stakeholders
Coordinate sample preparation, product testing, trials, evaluations, and technical approvals with customers
Support projects from concept development through testing, validation, and market introduction
Provide technical expertise to Sales during presentations, proposal development, and commercial discussions
Monitor market developments, customer requirements, competitive activities, and technological advancements to identify growth opportunities
Customer & Cross-Functional Coordination
Serve as the primary technical liaison between customers and the company
Partner with the Sales team to provide accurate technical insights for customer proposals and business development activities
Work closely with R2B on application development, product innovation, and commercialisation initiatives
Coordinate with Technical, Production, QC, and related departments to resolve quality and process-related concerns
Track and report progress on customer issues, technical trials, improvement programmes, and business development activities
Build long-term customer relationships by providing professional, timely, and solution-oriented technical support
Requirements
Bachelor’s degree in Polymer Engineering, Plastics Engineering, Chemical Engineering, Mechanical Engineering, Industrial Engineering, or a related field
Fresh graduates are welcome to apply
Experience in Technical Service, Technical Sales, Application Engineering, Process Engineering, Product Development, or a related function is highly regarded
Experience involving plastics, polymers, foam materials, moulding processes, or manufacturing environments would be valuable
Strong analytical and problem-solving abilities, with a hands-on approach to technical challenges
Good communication and interpersonal skills, with the ability to collaborate across cross-functional and international teams
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
Ability to prepare clear and professional technical reports, presentations, and documentation
Good written and spoken English, particularly for technical discussions and communication with international customers
Willingness and ability to travel for customer visits, technical support, and on-site troubleshooting
Ability to work at the Bangkok office
Preferred qualifications
Experience in injection moulding, polymer processing, plastics manufacturing, or production process improvement
Familiarity with troubleshooting moulding defects, process optimisation, machine settings, and product trials
Exposure to customer-facing technical support, technical consulting, or application development
About the company
A Japan-based manufacturer providing specialised materials and solutions for a variety of industrial applications. The company combines technical expertise, product development, and manufacturing capabilities to respond to evolving customer and market requirements.