The Service Engineer role offers the opportunity to support advanced scientific instruments for customers across Thailand. Based in Phathumwan District, Bangkok, this role is ideal for an engineering professional with strong troubleshooting skills, a customer-focused mindset and the ability to provide reliable on-site technical support.
Responsibilities
Install, commission and verify equipment performance at customer sites
Perform preventive maintenance and scheduled service visits
Troubleshoot, diagnose, and repair equipment issues
Provide technical support and training to customers and end users
Travel to customer sites to resolve technical problems and support service activities
Complete service reports and maintain technical documentation
Build strong relationships with customers and internal teams
Provide feedback on product performance, quality issues and system improvements
Act as a technical resource and support training activities when required
Requirements
Bachelor’s degree in Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering or a related field
Experience as a Service Engineer or in field service, laboratory equipment, medical devices or scientific instruments
Basic knowledge of electronics, electrical or mechanical systems
Strong troubleshooting and problem-solving skills
Good communication and customer service skills
Able to travel frequently for customer site visits
Good command of English
About the company
A global company based in Japan in the specialised technical equipment industry, this organisation provides advanced solutions for customers across research and industrial fields. Its Thailand operations support sales and service activities for customers in the local market.