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Service Architect Leader(Service Delivery)

Job title: Service Architect Leader(Service Delivery)
Salary: ฿50,000 - ฿0
Reference: PR/100690
Contact details: Chuleeporn Phuphuech (Oui)
Contact email: Chuleeporn.P@jac-recruitment.com
Job published: January 08, 2022 15:04

Job Description

*Ensure client satisfaction

The Service Delivery Manager is equally responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client. 


 *Develop and maintain service excellence

The Service Delivery Manager is accountable for ensuring that a culture of service management excellence is developed and maintained by the delivery team. They achieve this by demonstrating strong leadership qualities that support a strategic development approach to client engagement and operational delivery. They have a deep understanding of the client’s business needs and technology strategy .

  • Banking , SI industry experience is would be advantage.
  • Strong knowledge in IT Infrastructure. (Network, System and Security)
  • Strong in IT Operations Management
  • Manage outsourcing over 50 staffs.