The Sales Engineer role combines technical sales, customer support, and market development within the heat treatment industry. Reporting to the Sales & Marketing Manager or Vice President, the position supports sales growth by developing customer relationships, managing technical enquiries, and coordinating effective pre-sales and after-sales service.
Responsibilities
Maintain & Develop Sales & Marketing Systems
Maintain and develop all Sales Department documentation
Create and maintain the Sales & Marketing process flow
Work towards achieving sales targets
Conduct market surveys
Expand market share and increase the customer base to support sales targets
Maintain systematic records of sales activities, customer requirements, quotations, and other sales documents
Sales and Customer Support
Maintain up-to-date knowledge of the company’s processes and relevant technical matters
Provide technical support to the manager and relevant stakeholders
Understand pricing, PLN, and quotation preparation to support the achievement of sales targets
Prepare pre-sales materials, meet customers, deliver presentations to develop new clients, and provide after-sales service
Provide and follow up on feedback from suppliers and clients to ensure timely responses
Manage technical sales matters
Work with sales managers and executives to sell products and services
Manage the receipt and delivery of parts to ensure customers receive them on time
Coordinate between customers and the company on relevant matters, including providing support when Quality Control or Production engineers are unavailable
Create Customer Satisfaction
Identify technical matters affecting assigned accounts and follow up on services to ensure customer satisfaction
Provide onsite customer support and share new information relevant to customer needs
Compile and analyse issue lists and conduct negotiations with customers
Analyse customer needs to understand their concerns
Develop positive working relationships and coordinate activities with Production and other departments
Conduct customer satisfaction surveys at least once a year to evaluate satisfaction with the company’s services
Perform other duties assigned by the Sales & Marketing Manager or senior management
Requirements
At least 2 years of sales or technical support experience, preferably in the automation or heat treatment industry
Ability to travel throughout the assigned sales territory
Ability to communicate customer requirements clearly to the Sales & Marketing Manager
Experience working in a Japanese business environment will be an advantage
Valid driving licence and ability to drive
Excellent professional presentation skills and a service-oriented approach
Preferred qualifications:
Knowledge of ISO 9001 or ISO/TS 16949
Educational background in Metallurgy
Japanese language ability
Experience in technical sales or as a sales engineer
Ability to travel at short notice
About the company
A company in the heat treatment industry with operations in Thailand. The organisation provides heat treatment processing and related equipment services as part of an established international industrial group.