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Lead Service Engineer

Job title: Lead Service Engineer
Location: Bangkok
Salary: ฿50,000 - ฿60,000
Reference: PR/100571
Contact details: Rapeepat Sutaveesup (Rapee)
Contact email: Rapeepat.Sutaveesup@jac-recruitment.com
Job published: December 22, 2021 11:05
Position: Lead Service Engineer
Salary: 50,000-60,000 THB
Client Business: Industrial Pumps
Operating Hours: Monday-Friday (8.30 a.m. - 17.30 p.m.)
Office Location: Pravet, Bangkok.
Key Responsibilities:
  • Disassemble, inspect, trouble shoot, repair and replace part and re-assemble pumps, pump systems and accessories in the assigned service area. 
  • Identify the root cause of mechanical, electrical and systematic failures. Conduct pump hydraulic and energy checks. 
  • Provide advice and training to customers on pump and system/application level.
  • Responsible for preparation, assembly, and test functions. 
  • Maintain and operate machinery and tools. 
  • Conduct safety and risk assessment. 
  • Keep relationship with customers and pass business lead to sales.
  • Assist on identifying and providing solutions to service and warranty concerns as well as analyst on repairs or returns. 
  • Prepare pricing for warranty repairs; order entry and shipping documents etc. 
  • Write service / FAS reports. 
  • Handle Authorized Service Partners and other contractors.

  • Obtained Engineering Degree, preferably Electrical major with at least 5 years of technical knowledge.
  • Experiences in pumps and systems control or similar products/systems are strongly preferred.
  • Able to handle multiple projects simultaneously, set priorities and consistently meet deadlines.
  • Strong service-minded and ability to influence team and others.
  • Good communication, negotiation and presentation skills.
  • Experiences in operating SAP.
  • Able to travel on the assigned areas.
  • Good command of English communication skill.