The Customer Service Staff role is a great opportunity for a service-minded professional with experience coordinating with customers, internal teams, shipping agents, and relevant authorities. This role supports smooth order processing, import-export documentation, delivery coordination, and customer communication for both domestic and international customers.
Responsibilities
Provide excellent service to domestic and international customers by handling enquiries and requests
Process purchase orders and maintain accurate data in the system
Coordinate with internal teams and shipping agents to ensure timely product delivery
Handle import-export processes, including preparing C/O, invoices, and related documents
Liaise with customs and relevant authorities to support smooth operations
Track sales records and outstanding items, including sample delivery management
Plan delivery schedules, resolve unexpected issues effectively, and perform other assigned duties
Requirements
Bachelor’s degree in a related field
Minimum 2 years of experience in Customer Service
Strong sense of responsibility, with the ability to work under pressure and multitask
Good English communication skills, both spoken and written
Service-minded, proactive, and a fast learner
Knowledge of Japanese business culture is an advantage
Able to commute independently
Driver’s licence required for personal vehicle use
About the company
A Japan-headquartered company in the packaging manufacturing industry, operating in Thailand as part of an established international group. The company produces packaging-related solutions and supports customers across domestic and overseas markets.